Tav Pacific offers a special Custom Order Service, where Tav Pacific products which aren’t available for purchase online can be made-to-order in our factory in the Cook Islands and delivered to you.

 

Contact Us

If you are interested in placing an custom made order, please email us at customerservice@tavpacific.com with details of what you would like to have made. We will let you know whether we are able to make your order, provide you with a quote, and other details.

 

Terms and Conditions of our Custom Order Service

  • All custom orders must come to minimum total of $350.00 NZD
  • All custom orders can take up to six weeks to be completed and delivered. Please understand that due to shipping delays and backlogs we cannot always guarantee when your order will arrive, but we will do our best to keep you updated. If you need your order before a certain date we recommend confirming your order well in advance, as soon as possible.
  • We require a deposit of at least 50% of the total cost before your order goes into production. Once your order goes into production, no changes can be made.
  • We require the remaining balance of your order be paid before we ship the order from the Cook Islands.
  • Custom orders can only be made from our own existing Tav Pacific patterns and fabrics, we do not make new patterns or fabrics on request.
  • We do not offer any discounts on custom made orders
  • A shipping cost will be charged for all custom orders, calculated based on your delivery address