Shipping policy

Service Estimated Dispatch Time Estimated Delivery Time Cost Order >$500 Order >$1000
NZ Standard Shipping After 2:00pm AEST Monday to Friday 2-5 Business Days (Metro Areas) $25 Free! Free!
For deliveries to New Zealand we use DHL courier service for shipping of standard orders. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that TAV Pacific is not liable for any delay in delivery. This Delivery Table may be updated at our discretion at any time where necessary.

International shipping costs do not include any duties or levies imposed by the receivers country.


We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period.

For out of stock items please refer to our Terms & Conditions.


Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.


If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.


International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. TAV Pacific reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.

Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.