Terms of service

Welcome to TAV Online. Please read these Terms of Service carefully before using our website tavpacific.com. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Returns Policy. Together, these form the entire agreement governing your use of our site and services.

This website is operated by TAV Website Ltd and hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

Updates to These Terms

You can review the most current version of these Terms at any time on this page.
 We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for any changes. Your continued use of our website following any updates constitutes acceptance of those changes.

Online Store Terms

By purchasing from our website, you confirm that:

  • You have read and understood these Terms;
  • You are at least 18 years of age, or have consent from a legal guardian who is 18 or older;
  • You will comply with all applicable laws while using our website and services.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
You must not transmit any harmful code, viruses, or destructive programs. Any breach of these Terms will result in immediate termination of your access to our Services.

Product Information and Colours

We take care to ensure that all product descriptions, prices, and images displayed on our website are accurate. However, please note that:

  • Colours, textures, and finishes may vary slightly depending on your screen or device settings.
  • Product availability and pricing may differ between our retail stores and online store.

If you are unhappy with a product you receive, please refer to our Returns Policy.

General Conditions

  • We reserve the right to refuse service to anyone, for any reason, at any time.
  • Credit card information is always encrypted during transfer across networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website without our express written permission.

Prices and Payments

All prices are listed in New Zealand Dollars (NZD) and are subject to change without notice.
You agree to pay the full price for products as displayed at the time of purchase, including any applicable shipping or delivery charges.

We currently accept payment by Visa, MasterCard, American Express, and PayPal. We reserve the right to vary accepted payment methods at any time.

If your payment cannot be processed or appears fraudulent, your order may be cancelled. The name that will appear on your bank statement is Tav Website Ltd.

We take all reasonable measures to protect your payment details. However, in the absence of negligence, we are not liable for any loss you may suffer due to unauthorised third-party access to data you provide when placing an order.

Orders

We reserve the right to accept or decline any order for any reason, including:

  • Product unavailability
  • Pricing or description errors
  • Inability to verify customer details
  • Suspected fraudulent or unlawful activity

Once an order has been placed, it cannot be cancelled or amended. If you made an error in your order, please refer to our Returns Policy.

Disclaimer

All information on our website is provided in good faith and to the best of our knowledge. While we strive for accuracy, we make no representation or warranty as to the reliability, completeness, or accuracy of any information on this website.

We reserve the right to cancel or refund any order if a product is mistakenly listed at an incorrect price or value. Promotional codes may only be used once per customer.

Errors and Omissions

Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, promotions, or availability.
We reserve the right to correct these errors or cancel affected orders at any time without prior notice, including after an order has been submitted.

If you believe an error has occurred, please contact us at admin@tavpacific.com.

Third-Party Websites

Our website may contain links to external websites operated by third parties. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or accuracy of third-party sites.

You access such websites at your own risk. Any concerns regarding external links should be directed to the relevant website administrator.

Indemnity

You agree to indemnify and hold harmless Tav Website Ltd, its affiliates, partners, officers, directors, employees, and agents from any claim, demand, or loss (including legal fees) arising from your breach of these Terms, violation of law, or infringement of third-party rights.

Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full effect.

Termination

We may suspend, restrict, or terminate your access to this website immediately if you breach these Terms or engage in conduct that we deem inappropriate or unlawful.

Entire Agreement

These Terms, together with any policies or notices posted on our website, constitute the entire agreement between you and TAV Pacific. Any prior agreements, communications, or understandings are superseded.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

Contact Information

For questions about these Terms of Service, please contact us at:

customerservice@tavpacific.com
TAV Website Ltd
163 Onehunga Mall Rd
Onehunga
Auckland
New Zealand
1061