RETURNS

RETURNS & EXCHANGES

If you have changed your mind about a purchase we do not offer refunds, but we do offer exchanges for the amount you have spent. 

SALE items are final. Exchanges are not possible as when a product goes on sale there is often only 1 or 2 sizes left.

We will only allow an exchange within ten days from the day your purchase was received. Returns outside of this time frame based on circumstance may be accepted at the discretion of TAV PACIFIC. 

There must be no visible or detectable signs of wear, damage, or wash or the item will be sent back and the exchange will not be granted.

There must be no damage of any kind or the item will be sent back and the exchange will not be granted.

The original shipping charge paid is not not refundable; only the cost of the item. 

Please note that we do not cover the costs of postage to send back an item that you wish to exchange if you have changed your mind. 

TAV Pacific takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by TAV Pacific.

TO RETURN AN ITEM: 

First send an email containing the order number, your contact details, and let us know that you are planning on returning the item, to info@tavpacific.com

 

Send your item back to: 

TAV PACIFIC 

163 Onehunga Mall Rd 

Auckland 

New Zealand 

 

Please include a note with your order number, and the name and contact details used to place the order. 

Once we receive your package, we will email you a discount code for the amount that you spent on your order, for you to spend as you wish to on the website. If you already know what you intend to swap your purchase for; for example if you decide you wanted a bigger size; we do not exchange the items for you but you can spend the value of your discount code on whatever item you wish - whether on a different size in the same item, or on something entirely different, it is up to you!


If you have any questions related to our returns policy, please contact us at customerservice@tavpacific.com